Contents
Preamble
1.1 Price display
1.2 Product information
2.1 Registration of the order by the customer
2.2 Means of payment
2.3 Securing
2.4 Order validation by the merchant
2.5 Cancellation or suspension of an order
2.6 Invoice and order payment confirmation
2.7 Order processing
Preamble
In order to validate the order, the customer must have read and accepted the present general sales conditions in their entirety.
These conditions may be modified at any time without notice.
In the event of a modification occurring after the order has been registered, the applicable version of the conditions of sale is the one accepted at the time the order is validated by the customer. This version is identified by the date and time shown in the order registration document, sent by e-mail to the customer and the merchant.
In accordance with current legislation, SARL CRET COMPAGNIE 1850 cannot be held responsible for the non-performance or poor performance of the contract (the sale), which would be attributable to the customer (death, serious accident, departure abroad…), to an insurmountable and unforeseeable event (natural disaster, international conflict…), or to a case of force majeure.
1. Product information
1.1 Price display
The prices indicated on the product sheets are in euros, inclusive of all taxes, and do not include delivery charges.
Products subject to a promotion, destocking, liquidation or sale are marked with a crossed-out price corresponding to the price applied prior to the operation. The special price (not crossed out) is therefore the price applied for the sale of the product during the operation.
Promotions and sales indicate a period of validity for the operation, from the first day inclusive (from 0:00) to the last day inclusive (until 0:00). In the event of a dispute, the time indicated by the customer at the time of order validation shall prevail.
Crossed-out prices and prices not subject to rebates are manufacturer’s recommended prices.
1.2 Product information
Product information such as images, descriptions and product references, visible on the site by the customer or during his order, are given for information only.
In the event of a dispute as to whether the product ordered corresponds to the product received by the customer, only the product description, visible in the order registration, acts as a link between the product chosen by the customer and the product delivered to the address entered by the customer.
The product designation also corresponds to the designation selected in the drop-down list on the product page, when the customer has to make a choice in the product’s variation (color, size, surface…). In all other cases, the designation also corresponds to the title visible on the product page.
SARL CRET COMPAGNIE 1850 makes every effort to ensure the accuracy of all product information, including titles, images and descriptions. However, any errors that may have occurred are fortuitous and will be rectified as soon as possible after they have been reported.
Manufacturers may also make changes to their products, for which SARL CRET COMPAGNIE 1850 makes every effort to update information as quickly as possible.
2. Control
2.1 Registration of the order by the customer
The order is registered automatically, immediately after the order has been validated by the customer.
This recording is considered as proof of the customer’s choices for his order:
- content: references and descriptions of products and/or services,
- payment method: credit card or bank transfer.
- delivery information: delivery address and contact telephone number.
It is also considered to be proof of the final sum that will be invoiced for the order, in euros, and includes its details:
- the price of the product or service,
- shipping costs for product orders,
- the amount before tax (HT),
- VAT and other taxes,
- the amount including all taxes.
The order registration is sent by e-mail to the customer’s e-mail address.
2.2 Means of payment
You can pay by :
- by credit card, which speeds up the processing of your order.
- by bank transfer : When you receive your order confirmation, you will be sent a bank details slip. Your order will be registered and validated upon receipt of payment.
2.3 Securing
Your credit card details are encrypted using SSL (Secure Socket Layer) and are never transmitted in clear text over the network. Payment is made directly to the bank. SARL CRET COMPAGNIE 1850 does not have access to this data, and does not store it on its servers. You will be asked for it again for each new transaction.
2.4 Order validation by the merchant
The order is considered by the merchant to be validated from the date of confirmation of payment, i.e. :
- for payment by credit card or bank transfer: on the day of confirmation of payment by our bank,
For payment by credit card or bank transfer, the maximum transaction time between the customer’s bank and the merchant’s bank is 24 hours on working days (Monday to Friday, excluding public holidays).
Validation means that the order has been processed, by means of an e-mail sent to the e-mail address provided by the customer.
2.5 Cancellation or suspension of an order
SARL CRET COMPAGNIE 1850 reserves the right to cancel or suspend any order from a customer with whom there is a dispute relating to the payment of a previous order.
2.6 Invoice and order payment confirmation
In the case of payment by credit card, the invoice is generated automatically and immediately upon validation of the order by the customer.
In the case of a bank transfer, the order must be invoiced by the merchant and sent to the customer by e-mail.
No confirmation of payment can be provided to the customer by the merchant. This confirmation must come from the customer’s bank.
2.7 Order processing
Orders are processed, prepared and delivered to our carrier, within 48 to 72 hours from the day of validation of the order by the merchant for products in stock, or the day of receipt of the product by SARL CRET COMPAGNIE 1850 for products on order and pre-order.